1. About This Policy
This Privacy Policy explains how DeumicOncl (ABN: 12 345 678 901) ("we", "our", "us") collects, uses, stores, and discloses your personal information when you:
- Visit our website at deumiconcl.com
- Enrol in our public speaking courses
- Subscribe to our newsletter
- Contact us for information or services
- Participate in our training programs
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Identity Information: Name, date of birth, gender
- Contact Information: Email address, phone number, postal address
- Professional Information: Job title, company name, industry
- Course Information: Training preferences, skill level, learning goals
- Payment Information: Billing details, payment method (processed securely through third-party providers)
- Communication Records: Correspondence, feedback, support requests
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website information
- Cookie and tracking data (with your consent)
3. How We Collect Information
We collect personal information through various means:
- Directly from you: When you fill out forms, register for courses, or contact us
- Our website: Through contact forms, newsletter subscriptions, and course bookings
- Third parties: With your consent, from referral partners or educational institutions
- Public sources: Publicly available professional information (e.g., LinkedIn)
- Course interactions: During training sessions, workshops, and coaching sessions
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 Primary Purposes
- Providing public speaking courses and training services
- Processing course registrations and payments
- Communicating about your courses and progress
- Issuing certificates and credentials
- Providing customer support and assistance
4.2 Secondary Purposes
- Sending marketing communications and newsletters (with consent)
- Improving our services and course content
- Website analytics and performance monitoring
- Research and development of new training programs
- Legal compliance and business administration
5. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
5.1 Service Providers
We work with trusted third-party service providers who assist us in:
- Payment processing (secure payment gateways)
- Email marketing services
- Website hosting and maintenance
- Customer relationship management
- Analytics and reporting services
5.2 Legal Requirements
We may disclose your information when required by law or when we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights and property
- Ensure safety of our students and staff
- Investigate potential violations of our terms
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to the same privacy protections.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information:
6.1 Technical Safeguards
- SSL encryption for data transmission
- Secure servers and databases
- Regular security updates and patches
- Access controls and authentication systems
- Regular security audits and monitoring
6.2 Organisational Measures
- Staff training on privacy and security
- Limited access on a need-to-know basis
- Regular review of security procedures
- Incident response procedures
- Secure disposal of information when no longer needed
7. Data Retention
We retain your personal information only as long as necessary:
- Course records: 7 years from completion (for certification purposes)
- Marketing communications: Until you unsubscribe or withdraw consent
- Payment records: 7 years (for tax and legal requirements)
- Website analytics: 26 months (Google Analytics default)
- Support communications: 3 years from last contact
8. Your Rights
Under Australian privacy law, you have the following rights:
8.1 Access and Correction
- Request access to your personal information
- Request correction of inaccurate information
- Receive information about how we handle your data
8.2 Consent and Withdrawal
- Withdraw consent for marketing communications
- Opt out of non-essential data collection
- Request deletion of your information (where legally permissible)
8.3 Complaints
- Lodge a complaint about our handling of your information
- Request review of our privacy practices
- Contact the Office of the Australian Information Commissioner (OAIC)
9. Cookies and Tracking
9.1 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Enable personalised advertising (with consent)
- Preference Cookies: Remember your settings and preferences
9.2 Managing Cookies
You can control cookies through:
- Our cookie consent banner
- Browser settings and preferences
- Third-party opt-out tools
- Contact us for assistance with cookie management
10. International Transfers
Some of our service providers may be located overseas. When we transfer your personal information internationally, we ensure:
- The receiving country has adequate privacy protections
- Contractual safeguards are in place
- Your privacy rights are maintained
- We comply with Australian privacy law requirements
11. Children's Privacy
Our services are designed for adults (18+ years). We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business practices
- Legal and regulatory requirements
- Improvements to our privacy practices
- Feedback from customers and stakeholders
We will notify you of significant changes through our website or direct communication.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
External Privacy Authority
If you are not satisfied with our response to your privacy concern, you may contact:
14. Definitions
- Personal Information: Information that identifies or could reasonably identify you
- Sensitive Information: Personal information requiring higher protection (health, racial origin, etc.)
- Collection: Gathering, receiving, or accessing personal information
- Use: Handling, managing, or dealing with personal information
- Disclosure: Sharing, releasing, or making information available to others