Terms of Service

1. Agreement to Terms

By accessing and using the services provided by DeumicOncl (ABN: 12 345 678 901) ("we", "our", "us", "Company"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. About DeumicOncl

DeumicOncl is an Australian company providing public speaking training, presentation skills courses, and related educational services. We operate from:

3. Services Provided

3.1 Training Services

Our services include but are not limited to:

• Foundation public speaking courses
• Corporate presentation training
• Advanced mastery programs
• Private coaching sessions
• Online training resources
• Group workshops and seminars

3.2 Digital Services

• Access to our website and learning platform
• Newsletter and educational content
• Online course materials and resources
• Virtual training sessions

4. Registration and Enrollment

4.1 Eligibility

Our services are intended for individuals who are:

• 18 years of age or older
• Capable of entering into binding contracts
• Not prohibited from using our services under applicable law

4.2 Registration Process

• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account
• You must notify us immediately of any unauthorised use of your account
• We reserve the right to refuse service to anyone for any reason

5. Payment Terms

5.1 Course Fees

• All course fees are listed in Australian Dollars (AUD) unless otherwise specified
• Prices are subject to change without notice
• Payment is required before course commencement unless alternative arrangements are made
• We accept major credit cards, direct bank transfer, and approved payment methods

5.2 Payment Processing

• Payments are processed securely through third-party payment providers
• All payments are processed in accordance with PCI DSS standards
• Payment confirmation will be provided via email
• Failed payments may result in course access suspension

5.3 GST and Taxes

• All prices include Australian Goods and Services Tax (GST) where applicable
• Tax invoices will be provided for all transactions
• International clients may be subject to additional local taxes

6. Cancellation and Refund Policy

6.1 Course Cancellations by Students

• More than 14 days before course start: Full refund minus $50 administration fee
• 7-14 days before course start: 50% refund
• Less than 7 days before course start: No refund unless exceptional circumstances
• Course transfers: Permitted up to 7 days before start date (subject to availability)

6.2 Course Cancellations by DeumicOncl

• We reserve the right to cancel courses due to insufficient enrollment
• Full refunds will be provided if we cancel a course
• Alternative course dates or similar courses will be offered when possible
• We are not liable for any additional costs incurred due to course cancellation

6.3 Exceptional Circumstances

Refunds may be considered in cases of:

• Serious illness or injury (medical certificate required)
• Bereavement in immediate family
• Military deployment or emergency service duties
• Other circumstances at our discretion

7. Course Attendance and Conduct

7.1 Attendance Requirements

• Regular attendance is required for course completion
• Students must attend at least 80% of sessions to receive certification
• Make-up sessions may be available for excused absences
• Punctuality is expected and respected

7.2 Student Conduct

Students are expected to:

• Treat instructors and fellow students with respect
• Participate actively and constructively in class activities
• Maintain confidentiality of personal information shared by others
• Follow all safety guidelines and instructions
• Not disrupt or interfere with the learning environment

7.3 Disciplinary Actions

• Inappropriate behaviour may result in removal from the course
• No refund will be provided for removal due to misconduct
• We reserve the right to refuse future services to individuals who violate conduct policies

8. Intellectual Property Rights

8.1 Our Content

All course materials, content, and resources are protected by intellectual property laws and remain the property of DeumicOncl, including:

• Training curricula and methodologies
• Presentation materials and handouts
• Video and audio recordings
• Website content and design
• Trademarks and logos

8.2 Permitted Use

• Course materials are for personal use only
• You may not reproduce, distribute, or commercially exploit our content
• You may not record classes without written permission
• Attribution is required when referencing our materials

8.3 Student Content

• You retain ownership of your presentations and practice materials
• By participating, you grant us permission to use your feedback and testimonials
• Photos and videos from classes may be used for promotional purposes unless you opt out

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms of Service. By using our services, you consent to the practices described in our Privacy Policy.

10. Website Use and Acceptable Use Policy

10.1 Permitted Use

You may use our website for:

• Accessing information about our services
• Registering for courses and services
• Accessing course materials (if enrolled)
• Communicating with us about our services

10.2 Prohibited Activities

You must not:

• Use our website for any illegal or unauthorised purpose
• Attempt to gain unauthorised access to our systems
• Introduce viruses, malware, or harmful code
• Harvest or collect user information
• Interfere with website functionality or security
• Violate any applicable laws or regulations

11. Disclaimers and Limitations

11.1 Service Disclaimers

• Our training services are educational in nature
• Results may vary based on individual effort and application
• We make no guarantee of specific outcomes or career advancement
• Services are provided "as is" without warranties of any kind

11.2 Limitation of Liability

To the maximum extent permitted by Australian law:

• Our liability is limited to the amount paid for our services
• We are not liable for indirect, consequential, or punitive damages
• We are not liable for loss of profits, data, or business opportunities
• Our liability excludes damages arising from your misuse of our services

11.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters or extreme weather
• Government actions or regulations
• Technical failures or internet outages
• Pandemics or public health emergencies

12. Modification of Terms

• We may modify these Terms of Service at any time
• Changes will be posted on our website with the effective date
• Continued use of our services constitutes acceptance of modified terms
• Material changes will be communicated via email when possible

13. Termination

13.1 Termination by You

• You may terminate your relationship with us at any time
• Termination does not affect completed transactions
• Refunds are subject to our cancellation policy

13.2 Termination by Us

We may terminate or suspend your access for:

• Violation of these Terms of Service
• Fraudulent or illegal activity
• Non-payment of fees
• Inappropriate conduct

14. Dispute Resolution

14.1 Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia, and you submit to the exclusive jurisdiction of the courts of New South Wales.

14.2 Resolution Process

1. Direct Communication: Contact us first to resolve any issues
2. Mediation: If needed, we agree to participate in mediation
3. Legal Action: Court proceedings in New South Wales as a last resort

15. Consumer Rights

Under Australian Consumer Law, you have certain rights that cannot be excluded. These terms do not limit or exclude:

• Your rights under the Competition and Consumer Act 2010
• Consumer guarantees for services
• Rights to remedies for failure to meet consumer guarantees
• Any other rights that cannot be lawfully excluded

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

17. Contact Information

For questions about these Terms of Service, please contact us:

18. Definitions

• "Services" means all courses, training, coaching, and related services provided by DeumicOncl
• "Student" or "You" means any individual who registers for or uses our services
• "Course Materials" includes all content, resources, and materials provided as part of our services
• "Website" means deumiconcl.com and all associated pages and platforms